Privacy Policy

Catex Medicare Privacy policy

Welcome to our portal,,,, (the “Websites” and each, individually, a “Website”). The content of the Website is the property of Catex Medicare Pvt. Ltd. , having its registered office at C 73, Inderpuri, New Delhi, India.

This policy is to be read in combination with the Catex Medicare Terms and conditions as together they form the agreement between Catex Medicare and the users of the website or the applications and services available through the website or the technology platform catexhealth.

Catex Medicare provides the ability to doctors to monitor their patients clinical parameters and manage them at their homes. Catex Medicare also facilitates patients to get doctor’s consultation and advice by using their proprietary technology platform. Both these services are available under the brand name catexhealth. These services can be accessed by doctors and patients through the use of the catexhealth website and the catexhealth mobile application.

Nature and applicability of the privacy policy

Catex Medicare requests you to carefully go through this privacy policy terms and conditions available at https://www.Catex policy before you decide to access the Website or avail the services made available on the Website by Catex Medicare. This Privacy Policy along with Catex Medicare Terms and conditions together constitute a legal agreement (Agreement) between you and Catex Medicare in connection with your visit to the Website and your use of the Services available therein.

This policy applies to you as user/ end user in case you are –

  1. A registered medical practitioner or health care provider (whether an individual professional or an organization).
  2. A patient, his/her representatives, relatives or friends who are searching for Medical Practitioners and other related services through this Website
  3. Any other user of the Website

In case you have any questions about any part of this policy, feel free to contact us at:

The kind of information uploaded and shared by the users as defined above and covered in our privacy policy are of the following nature:

  1. Personal details including demographic information and data
  2. Health information including medical case records, treatment records, investigation results and other clinical records present in the EHR (Electronic Health Record)
  3. Any information which is uploaded and made available on the various discussion forums and blogs etc. of the website.

You understand that you have the option of registering on the catexhealth and you do so by exercising your choice.

You understand that you have the option or choice of uploading your health / medical information on the Website in order to enable your doctor to access your medical history.

You accept that all the information that you share on the website and on the catexhealth platform has been done on a purely voluntary basis and Catex Medicare has not asked, solicited, influenced, coerced or in any other way forced you to share any information on the website or with them.

You acknowledge that you are wholly responsible for the accuracy of the information that you have submitted while registering as a Doctor/health care provider/Catex user/ patient on the website.

While Catex Medicare takes utmost care with respect to the protection of the information you decide to upload, by using all industry level protocols and security measures you understand that any information that you disclose on the Website is at your own risk. In the event you do not trust Catex Medicare with such information, please do not share such information on the Website.

Catex Medicare requests you to kindly keep the password to your account safe and confidential. Catex Medicare will not be liable for any damages resulting out of an unauthorised access to your account. It is also completely your responsibility to keep your account information current.

By uploading / sharing / disclosing your medical information on the Website, you give your consent to Catex Medicare to store such health / medical information on Catex Medicare servers. Catex Medicare will retain such medical / health information you upload on the Website for as long as it is needed to fulfil the services you seek to avail on the Website.

In case you delete your account, Catex Medicare will also delete such medical / health information available with them. However, please note that :

  1. There might be some delay and lag in deleting this information from the servers and back-up storage
  2. Catex Medicare reserves the right to retain this information in case it may be necessary to comply with legal obligations, resolve disputes, or enforce agreements.

Catex Medicare will not share such information that you upload on the Website with anybody unless you give consent to do so in writing.

While Catex Medicare endeavours to protect any information uploaded or shared by you on the Website, Catex Medicare will not be held liable or responsible for any loss or damage to such information stored by Catex Medicare. It is your responsibility to ensure that you have backed up all your information, medical or otherwise and stored it on your hard drive.

It is understood by you and you give consent to Catex Medicare to use your data including clinical details in an anonymised form for the purposes of research. You understand that you can withdraw this consent at any point by submitting such a request in writing.

Catex Medicare may use cookies and other tracking methods to study user behaviour on the website solely for the purpose of improving user experience and developing better products.

Catex Medicare website may have links to other third party sites and as these are not in the control of Catex Medicare, we will not be responsible for their privacy policies. If you decide to access any of the third-party sites linked to the site, you do this entirely at your own risk.

By accessing the website and registering with the Catex Medicare to use our Services, you irrevocably accept all the obligations stipulated in this Privacy policy and agree to abide by them. This privacy policy will apply to you in case you access the Website and other services through any medium, including but not limited to accessing the website through mobile phones, smart phones and tablets.

Catex Medicare reserves the right to modify or update the terms of this policy at any time for any reason, without notice and without liability to you or any third party. However in case there are major changes in the way your personal information and data will be treated, Catex Medicare will inform you of the same through your registered email address. You can then choose to remove your data from our servers by informing us of the same, failing which your continuing use of the website and the services after any such modification will be taken as your agreement to follow and be bound by the modified policy.

You acknowledge that you will be bound by this policy for availing any of the Services offered by Catex Medicare. If you do not agree with any part of the Agreement, please do not use the Website or avail any Services.
This policy is published in compliance of, is governed by and in accordance with the provisions of Indian law, including but not limited to:

  1. The Indian Contract Act, 1872,
  2. The (Indian) Information Technology Act, 2000, and
  3. The rules, regulations, guidelines and clarifications framed there under, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the SPI Rules), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the IG Rules).